Is there a better timber and steel door supplier?
In a study undertaken by Lee Resources 80% of businesses believed that they delivered “superior” customer service. The reality was, when customers were interviewed only 8% said that was actually the case.
We all know that perception can often differ from reality, and that’s why we wanted to know what our reality was, and so we asked. The result was a resounding thumbs-up from our customers, for what we do and how we do it.
Across all the responses our overall rating was 9/10.
But actually one of the most satisfying findings for us was, that on the small number of occasions when things happen that cause a bump in the road, our clients recognised how we responded to make sure we delivered. How did they rate us in those instances? Never less than an 8/10, often 9/10 and sometime still 10/10.
We’re only human, but we’re all focused on delivering a super-human effort.
Take a look in detail at how our customers rate our service and the Project Peace of Mind we deliver.
“Very helpful post installation and very proactive in resolving issues which arose during the installation period.”
Dave Dyer, Squareone Construction
Project: The Warehouse, Swindon
“Competitive pricing, good quality product and service.”
Phil Butler, GTH Construction Limited
Project: UoB Collab Teaching Lab
“Excellent technical advice - helpful service.”
E. Dafydd, Capita
Project: Capita Framework
“Really impressed with Company overall. Specialists doors required, impressed with the turnaround that you managed where other companies couldn't. Had no hassles and everything went all correct and smoothly. Would highly recommend you and will definitely use you for future.”
Mark Brackley, Clearview Homes
Project: Greenford Road
“Excellent all round, was a little hiccup on take off on schedule by Neil. Error was rectified and turned around in a few days brilliantly. Would always use you and would definitely recommend you.”
Sean Groom, Minshall Construction
Project: Tomlinson Dairies
“No Complaints, David arranged everything quickly, all good on communication, Delivery times were good.”
Sam Allen, Interserve
Project: Trinity C of E School
"I have used Stemko on several occasions and they have always been a very user friendly company. From tender to completion they are very professional and their products are delivered on time, on budget and manufacture to a high standard. They are always willing to offer advice on cost saving measure even before orders have been placed"
Pat Fitzpatrick, Neilcott Construction
Project: Abbey Court
"A quotation was swiftly produced and competitive. The lead time was better than competitors and Stemko came recommended so we decided to accept the quotation. The product was delivered on time and as expected "
Tom Briercliffe, PC Contracting
Project: Martello House
"Good Performance, and Helpful"
The Project Team, Overbury
Project: Credit Suisse
"Excellent throughout the Project"
Joe Russell, ISG
Project: 20 North Audley Street
“Stemko performed well at IG Project, being very responsive to our queries and solving issues quite quick with no implication to PC dates."
Christian Scholnii, BW
Project: IG Group, Canon Bridge